Privacy Policy

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve our Services. By using our Services, You agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.

Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Pinnacle Home Care, 4023 Tampa Rd. Suite 2200 Oldsmar, FL 34677.

Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.

Country refers to: Florida, United States

Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.

Personal Data is any information that relates to an identified or identifiable individual.
Service refers to the Website.

Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.

Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

Website refers to Pinnacle Home Care, accessible from https://pinnaclehomecare.net

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

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Notice of Privacy Practices

Healthcare Privacy  

This Notice of Privacy Practices describes how we may use and disclose your protected health information to carry out treatment, payment or healthcare operations and for other purposes that are permitted or required by law. It also describes your rights to access and control your protected health information. "Protected health information" is information about you, including demographic information, that may identify you and that relates to your past, present or future physical or mental health or condition and related healthcare services. Download the entire Notice of Privacy Practices document.

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Privacy policy and website use

Pinnacle Home Care and its subsidiaries and affiliates (“Pinnacle,” “our” or “we”) understand that you care about how we collect, use and share information when you interact with our websites, email, text, social media sites/handles, and other online services (our “Services”), and we value the trust you place in us. This Privacy Policy (the “Policy”) explains:

  • The types of information we collect through our Services, including our use of cookies and other tracking technologies 
  • How we use and protect that information 
  • The types of information we may share with others and under what circumstances 
  • The choices you have regarding our collection, use, and sharing practices 
  • We also provide specific information for residents of Florida

This Policy applies when you interact with us through our Services. It also applies anywhere it is linked. It does not apply to non-Pinnacle Home Care websites and mobile applications that may link to the Services or be linked to or from the Services; please carefully review this Policy and the privacy policies on those websites and applications directly to understand their privacy practices. If you do not agree with the Policy, please do not use the Services.  Some information that we collect through the Services may be subject to the federal Health Insurance Portability and Accountability Act (HIPAA). Please see our Notice of Privacy Practices for more information.

IF YOU OR SOMEONE YOU KNOW ARE EXPERIENCING AN URGENT OR EMERGENT MEDICAL SITUATION, PLEASE DIAL “911” IMMEDIATELY.  YOU SHOULD NOT USE THE SERVICES AS A SUBSTITUTE FOR, NOR REPLACEMENT OF, PROFESSIONAL MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT.

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The Services and any content shared through the Services are merely intended to be an educational and general informational tool about topics relating to health and to provide access to health information. Nothing stated or posted on this site or available through any Services are intended to be, and must not be taken to be, the practice of medicine or the provision of medical care nor create a doctor-patient relationship or any patient care duties on our part. You should always seek medical diagnosis and treatment from a qualified health care provider for any medical condition and discuss information learned through the Services with your health care provider.

Information we collect

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Usage Data

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:

  • Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
  • Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser.

We use both Session and Persistent Cookies for the purposes set out below:

  • Necessary / Essential Cookies
  • Type: Session Cookies
  • Administered by: Us
  • Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.
  • Cookies Policy / Notice Acceptance Cookies
  • Type: Persistent Cookies
  • Administered by: Us
  • Purpose: These Cookies identify if users have accepted the use of cookies on the Website.
  • Functionality Cookies
  • Type: Persistent Cookies
  • Administered by: Us
  • Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

  • To provide and maintain our Service, including to monitor the usage of our Service.‍
  • To provide You with news and general information about other services and events.‍
  • To manage Your requests: To attend and manage Your requests to Us.‍
  • For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Delete Your Personal Data

You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.

Our Service may give You the ability to delete certain information about You from within the Service.

You may contact Us to request access to, correct, or delete any personal information that You have provided to Us.

Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements
The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

  • Comply with a legal obligation
  • Protect and defend the rights or property of the Company
  • Prevent or investigate possible wrongdoing in connection with the Service
  • Protect the personal safety of Users of the Service or the public
  • Protect against legal liability

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

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Information you give us

Some of the Services may include features or services that permit you to enter contact information and other information about you. We collect and store any information you enter on our Services, which may include the following:

  • Contact and demographic information. 
  • Payment information. 
  • Email address. 
  • Any information or data you provide by interacting in our online forums and chat rooms, or by commenting on content posted on our Services. Please note that these comments are also visible to other users of our Services. 
  • Information you provide when you complete a survey administered by us or a service provider acting on our behalf. 
  • Information you may submit to inquire about or apply for a job with us. 
  • If you contact us, we may keep a record of that correspondence, and any contact information provided. 
  • Medical or health information that you provide to us in the course of using our Services.

Some of this information may be collected by external parties on our behalf. For example, we may use a payment processor when you engage in a transaction on our site rather than collect or store payment card information.

Information we collect from other sources

We may also receive information about you from other parties:

  • Information about your interests, activities, and employment history from social networks and other places where you choose to share information publicly.
  • Information about your interaction with advertisements on our Services, or ads that we place on third-party websites, from online advertising companies.

Information we collect automatically

When you interact with the Services, certain information about your use of our Services is collected automatically. This includes: 

  • Analytics about your interaction with our Services, including, but not limited to, traffic data, location data, weblogs and other communication data, the resources that you access, and how you reached our site. 
  • Details regarding the device you use to access our Services, including, but not limited to, your IP address, operating system, and browser type. 
  • Information about how you interact with our ads and newsletters, including whether you open or click links in any correspondence. 
  • Information that you make available to us on social media platforms (such as by clicking on a social media icon linked from our Services), including your account ID or username and other information included in your posts.

Cookies and other tracking technologies 

We use cookies and other technologies to provide features on our Services. We also partner with other companies that use these technologies to collect information about your use of our Services and your interaction with advertisements served on our behalf. The types of cookies and tracking technologies our partners use include the following: 

  • Analytics: These technologies help us to understand how visitors interact with our Services by collecting and reporting information about how you and your device interact with the Services. 
  • Personalized advertising: These technologies allow us to serve relevant advertising to you on other websites or apps. 
  • Social media: These technologies allow us to provide a user experience that is integrated with various social media platforms.

Combination of information

We may combine information from the Services together and with other information we obtain from our business records and third parties. 

How we use and protect your information

The Services are merely intended to be an educational and informational tool about topics relating to health and to provide access to health information and do not substitute for medical or health advice.

  • We may use the information we collect from you for the following purposes: 
  • To provide you with our products and services, including processing payments and sending you information you request. 
  • To deliver personalized marketing and advertising to you about our products and services, and to enable additional features on our Services and to provide you with a personalized service. 
  • To create custom audiences on social media sites. 
  • To provide you with better service and improve and grow our business, including by understanding our customer base and understanding the effectiveness of our marketing. 
  • To understand how our Services are being used, track site performance, and make improvements. 
  • To deliver tailored advertising on our Services based on your preferences or interests across services and devices and measuring the effectiveness of ads.
  • To protect and secure our Services, assets, network, and business operations, to comply with legal requirements and enforce our rights, and to detect, investigate, and prevent activities that may violate our policies or be fraudulent or illegal.

Consent to Communications. By providing us with your contact information, you agree to receive communications, including via e-mail, voice calls, and text messages from or on behalf of Pinnacle at the email address or telephone number you provided, even if that number is on a national or state “Do Not Call List.” Standard text messaging and telephone minute charges applied by your cell phone carrier may apply.

How we secure the information we collect from or about you 

We use a combination of physical, technical, and administrative safeguards to protect the information we collect through the Services. While we use these precautions to safeguard your information, we cannot guarantee the security of the networks, systems, servers, devices, and databases we operate or that are operated on our behalf.

How we share your information

We may disclose your information with your consent or to fulfill the purpose for which you provide it or for any other purpose disclosed by us when you provide the information. We may also disclose your information if we believe it is necessary or appropriate to protect the rights, property, or safety of our business, our customers or others. 

We also may disclose for the following purposes:

Service providers and other third parties 

We may share your information with third party service providers and with vendors we engage to perform functions on our behalf such as: billing and collection providers; auditing and accounting firms; professional services consultants; providers of analytics services; security vendors; and IT vendors. 

There are limited circumstances in which the service provider collects data directly from you when their privacy policies may also apply. 

Social media platforms 

Where you choose to interact with us on social media platforms (e.g., Facebook, LinkedIn), your interaction with these platforms typically allows the social media company to collect some information about you through digital cookies and other tracking mechanisms they place on your device. To control this sharing of information, please review the privacy policy of the relevant social media platform.

Companies involved in advertising 

We partner with companies that assist us in advertising about our services to others who may be interested in the services. We also partner with other companies who use cookies to display interest-based advertising to you on our Services. These companies may use tracking technologies on our website to collect or receive information from the Services and elsewhere on the internet and use that information to provide measurement services and target ads. While Pinnacle will not share information that identifies you by name with unaffiliated companies for their own use, such other companies may, with sufficient data from other sources, be able to personally identify you. 

Corporate affiliates 

We share data with other members of our group of companies. 

Potential purchasers of our business 

We may transfer to another entity or its affiliates or service providers some or all information about you in connection with, or during negotiations of, any merger, acquisition, sale of assets or any line of business, change in ownership control, or financing transaction. We cannot promise that an acquiring party or the merged entity will have the same privacy practices or treat your information the same as described in this Policy.

Sharing of aggregated data 

We may share aggregated or de-identified data at our discretion, including with marketing agencies, media agencies and analytics providers.  We cannot promise that recipient of this aggregated or de-identified data will have the same privacy practices or treat your information the same as described in this Policy.

Cross-border transfer of data 

If you use our Services outside of the United States, you understand that we may collect, process, and store your information in the United States and other countries. The laws in the U.S. regarding information may be different from and less protective than the laws of your state or country. Any such transfers will comply with safeguards as required by relevant law. By using the Services, you consent to the collection, international transfer, storage, and processing of your data.

Our practices regarding information belonging to children 

The Services are intended for users ages 16 and older. Pinnacle does not knowingly collect information from children under age 16. If we discover that we have inadvertently collected information from anyone younger than the age of 16, we will delete that information. 

Sharing of medical or health information 

To the extent that we receive protected health information about you in our capacity has a health care provider, that information is subject to our HIPAA Notice of Privacy Practices.

Data retention

We may retain your personal information to fulfill the purposes outlined in this Policy, including to meet our legal obligations, resolve disputes, enforce our agreements, and other legitimate business purposes, unless a longer retention period is required or permitted by law.

Your options and rights regarding your information 

Ad choices

You can learn more about ad serving companies and the options available to limit their collection and use of your information by visiting the websites for the Network Advertising Initiative and the Digital Advertising Alliance. Similarly, you can learn about your options to opt out of mobile app tracking by certain advertising networks through your device settings and by resetting the advertiser ID on your Apple or Android device. 

Please note that opting out of advertising networks services does not mean that you will not receive advertising while using our Services or on other websites, nor will it prevent the receipt of interest-based advertising from other companies that do not participate in these programs. It will, however, exclude you from interest-based advertising conducted through participating networks, as provided by their policies and choice mechanisms. If you delete your cookies, you may also delete your opt-out preferences. 

Most web browsers automatically accept cookies but, if you prefer, you can usually modify your browser setting to disable or reject cookies. If you delete your cookies or if you set your browser to decline cookies, some features of the Services may not be available, work, or work as designed. You may also be able to opt out of or block tracking by interacting directly with the other companies who conduct tracking through our Services. 

Your browser or device may include “Do Not Track” functionality. We do not respond to Do Not Track signals at this time.

Changes to this Policy 

We may make changes to this Policy from time to time as the Services change, the way we manage information changes, or the laws governing the Services change. If we make material changes to this Policy, we will post notice of this on our site before the changes become effective. We will post any changes, and such changes will become effective when they are posted. Any revised Policy will apply both to personal information we already maintain and personal information collected or maintained after the change takes effect. Please periodically check our site to see if there have been any changes that may affect you. Your continued use of our Services following the posting of any changes will mean you accept those changes. 

For questions about our privacy practices, contact us at: 

Updated April 2025